Europe, The Middle East and Africa (EMEA) Booking Terms and Conditions

Booking Terms and Conditions for worldwide Voyages booked in Europe, the Middle East and Africa (EMEA). The applicable Booking Terms and Conditions is determined by the Guest’s primary country of residence, determined based on where the Guest’s primary residence is at the time of booking the Voyage. This should be indicated by the Guest, Guest’s Travel Advisor or other representatives at the time of booking the Voyage. The Booking Terms and Conditions in effect at the time of Booking will apply to your Voyage.

1. Notice

All person(s) named in the Booking accept to be bound by these Booking Terms and Conditions (“Terms”), the Ticket Contract and any other terms and conditions that are provided during the booking process.

The Terms and the Ticket Contract attached to the initial Booking Confirmation, after Carrier received the deposit, are the ones that apply to the Booking. The Ticket Contract is available at www.amanatsea.com.

2. Definition

“Administrative Fee” means a charge of €1,000 EUR, £1,000 GBP or $1,000 USD per Signature, Deluxe, or Premier suite, applied in the same currency as the original Booking, to Bookings cancelled up to one hundred and fifty-one (151) days prior to the Voyage Sailing Day, to cover Carrier’s associated administrative and processing costs. The Administrative Fee is non-refundable but may be applied towards a new Booking made within twelve (12) months of the cancellation date. The Administrative Fee may only be applied to one (1) new Booking and is not commissionable. The Administrative Fee will be forfeited if not applied to a new Booking within twelve (12) months of the cancellation date or if the new Booking for which it is applied is subsequently cancelled. Notwithstanding the foregoing, Signature, Deluxe and Premier Suites booked as part of a Group Booking shall be subject to, and governed by, the group cancellation policy.

“Baggage” includes but is not limited to, the luggage, bags or suitcases in or by which Guest transports Property.

“Booking” means the steps taken by Guest or their Travel Advisor to enter into a contract with Carrier relating to the relevant Voyage, which is evidenced by the issuance of a Booking Confirmation sent by Carrier.

“Booking Confirmation” refers to the document provided to Guest or their Travel Advisor, after (i) a Booking has been created, (ii) upon Carrier’s receipt of deposit, (iii) upon Carrier’s receipt of final payment and (iv) if a modification to a Booking occurs, to reflect the change. Upon request, Carrier can also provide Guest or Guest’s Travel Advisor a Booking Confirmation at any time.

“Booking Terms and Conditions” means the Booking Terms and Conditions, amended from time to time, together with the information published on Carrier’s Website and any other materials expressly incorporated by reference, including the Ticket Contract, which collectively form the express terms of Guest’s contract with Carrier.

“Captain” means the Captain of the Yacht or any person who acts under his/her authority.

“Carrier” includes the Yacht, Positive Ocean OpCo Ltd. trading as Aman at Sea, with address at Vault 14, Mezzanine Level, Valletta Waterfront, Floriana, FRN 1914 Malta. Positive Ocean OpCo Ltd. operates under a license from Aman Group S.à.r.l (“Aman”).

“Carrier Entities” or, individually, a “Carrier Entity”, means Carrier and its respective owners, charterer(s), parents, subsidiaries, affiliates, principals, agents, shareholders, investors, board members, officers, directors, licensors, joint venturers and all employees, officers, crew members, pilots and agents of such individuals, companies and entities.

“Disembarkation Day” is the day when Guests leave the Yacht and end their Voyage. Return flights after the completion of the Voyage should be scheduled to depart at least four (4) hours after disembarking the Yacht.

“Embarkation Day” means the first day of the Voyage, when Guests arrive at the terminal to board the Yacht. To meet government regulations, Carrier requires Guests to arrive at the port terminal no later than three (3) hours prior to the Yacht departure time. Guests arriving after the boarding cutoff time will be denied boarding without Refund or compensation.

“Final Payment Date” means one hundred and fifty (150) days prior to the Voyage Sailing Date.

“Group Booking” shall mean a Booking that is made under the Carrier’s Group Proposal which benefits from additional amenities offered by the Carrier.

“Guest” or “Guests” refers to a passenger on the Yacht and includes every person named on the Booking Confirmation.

“Minor” means any child under the age of eighteen (18), however, this age classification may differ from port to port due to local laws. It is the responsibility of the Responsible Adult to determine the specific requirements per scheduled port.

“Property” means such belongings, effects and possessions, including Baggage, which Guest may bring aboard the Yacht and/ or which is acquired during the Voyage, irrespective of whether such belongings, effects and possessions is placed in Guest’s suite or worn by Guest or stored in the Yacht’s baggage room, holds or safes at the request of Guest.

“Refund” means the return of all or a portion of the Voyage Fare, including any applicable taxes and fees, as determined in accordance with these Terms and any additional cancellation policy as determined by Carrier.

“Sailing Date” means Embarkation Day of the applicable Voyage.

“Shore Experiences” means tours and activities that occur in port that are not a part of the Voyage Fare and are offered for sale by Carrier. Shore Experiences are operated by independent third parties and are not operated or under the direction and control of Carrier.

“Spa” means the area designated as the Aman Spa onboard the Yacht.

“Travel Advisor” means any individual or entity, including a travel agent, tour operator or other professional intermediary who facilitates, arranges or books travel or related services on behalf of a Guest.

“Travel Documents” means a valid passport, all visas and other documents required for embarkation and disembarkation at all ports of call during the Voyage. Travel Documents are the sole responsibility of Guest to obtain and produce.

“Yacht” or “Vessel” includes the Yacht named in the Ticket or any vessel substituted for the one named in the Ticket and its tenders, rigid inflatable boats, marina equipment or any other means of conveyance owned, operated or managed by Carrer in whole or in part.

“Voyage” means the specific itinerary covered by the Ticket Contract and shall include those periods during which the Guest is embarking or disembarking the Yacht and all periods in between, including while the Yacht is in port and Guest is ashore.

“Voyage Fare” means the amount paid for the full cost of the Voyage, excluding any add-on services or experiences purchased by Guest. The Voyage Fare is deemed to be earned when paid and non-refundable unless otherwise expressly stated in the cancellation provisions in this Ticket Contract. Guests shall refer to the full Terms and Conditions of the Ticket Contract for more information on the Voyage Fare. The Voyage Fare is subject to the cancellation provisions of these Terms.

“Website” means www.amanatsea.com and related web pages, documents and hyperlinks served from the domain.

Any term not defined herein adopts the meaning given to it within the Ticket Contract.

3. Deposit and Payment Information

A deposit equal to twenty-five percent (25%) of the Voyage Fare is required to confirm a Booking. Carrier may, in its sole discretion, offer a seven (7) day courtesy hold for payment of the deposit on a new Booking. The deposit must be received by Carrier within seven (7) days of Booking to secure the Guest’s Booking. The final payment must be received no later than one-hundred fifty (150) days prior to the Voyage Sailing Date. Guests acknowledge and agree that any Booking not fully paid in accordance with these terms may be subject to cancellation and any applicable fees.

For Bookings made within one hundred fifty (150) days of the Sailing Date, the final payment for the Voyage is due at the same time as the deposit.

Payments Accepted

Carrier accepts the following major credit cards for Bookings and onboard payments: American Express, MasterCard and Visa. Guests and Travel Advisors will be provided with a link to pay for their Voyage instead of having them provide their credit card information over the telephone. Third party credit card payments are accepted with prior authorization from the credit card holder.

Carrier also accepts bank wire and BACS/SEPA payments. Payments received through bank wire and BACS/SEPA will be applied to the Booking by Carrier’s Yacht Concierge once Carrier’s Accounting Department advises that the bank wire or ACH has been received. Cash payments or personal checks are not accepted.

Currency of Payment

All pricing for Bookings shall be denominated as follows:

• For United Kingdom Bookings: Great Britain Pound Sterling (GBP).

• For Euro Zone Bookings: Euros (EUR).

• For all other countries: United States Dollars (USD).

Once payment has been applied to a Booking, the currency cannot change.

Once onboard, all purchases are charged to Guest’s account based on US Dollars (USD). Onboard charges can only be paid with a major credit card (American Express, MasterCard and Visa) as the Yacht operates with a cashless system.

4. Transferring a Booking to a Travel Advisor

Guests may reserve their Voyage directly with Carrier and subsequently transfer the Booking to a Travel Advisor, provided that the transfer request is submitted in writing to Carrier’s Yacht Concierge and includes the contact information of the Travel Advisor to whom the Booking is to be transferred. Bookings may only be transferred within sixty (60) days of a confirmed (deposited) Booking. Upon acceptance of the transfer, Carrier will provide written confirmation to the designated Travel Advisor. Commission for transferred Bookings shall be paid to the Travel Advisor only if the transfer is completed in accordance with these requirements.

5. Refunds

All Refunds shall be issued via the original method of payment. For Bookings paid by credit card, any Refund due to the Guest shall be credited to the same credit card used for payment. If the Guest’s credit card account has been closed, the Guest must complete Carrier’s Inactive Credit Card Cancellation Refund Form. Refunds shall be processed by Carrier within seven (7) to ten (10) business days following the effective date of the cancellation or change. The timing of receipt of Refund by the Guest may vary depending on Guest’s financial institution and its processing schedule and Guest acknowledges and accepts that Carrier is not responsible for any delays caused by a third party.

6. Booking Modifications

Guest acknowledges and accepts that Carrier does not guarantee the acceptance or approval of any change requests made by Guest after a Booking has been confirmed. Any changes, if approved by Carrier, in its sole discretion, may be subject to administrative or change fees, fare adjustments or other applicable charges. All approved changes must be confirmed in writing by Carrier to be effective.

Fee for Changes to a Booking

Once a Booking has a deposit or is paid in full, any subsequent changes to the Booking may be subject to fees, as determined in the sole discretion of Carrier. The Booking must always retain at least one Guest name from the original Booking, or the entire Booking shall be deemed cancelled and subject to Carrier’s cancellation policies.

Name Change

Guests may request a name change on their Booking without canceling or rebooking. This new Guest will be subject to mandatory sanctions and security screening in accordance with applicable international laws and regulations, and Carrier reserves the right to deny any name change request if the new Guest is determined to be ineligible.

Name change requests must be received by Carrier with reasonable notice prior to the Sailing Date. Any name change request received at least seven (7) days before the Sailing Date will be deemed to constitute reasonable notice. Any name change request received fewer than seven (7) days before the Sailing Date may be refused. Name change requests are subject to Carrier’s confirmation and acceptance in writing and may be subject to fees.

Adding a Guest

There are no fees to add a second adult or an infant to a suite, subject to the maximum occupancy of two (2) adults and one (1) child under the age of two (2) per suite.

Itinerary Substitution

Substitution of the original itinerary for another itinerary will be treated as a cancellation and follow the cancellation policy defined herein.

Canceling or Removing a Guest

There are no fees to cancel or remove a Guest from a Booking, provided that at least one of the original Guests remains on the Booking.

Category Change

Except for Aman or Grand Suite Bookings, Guests may change suite categories without additional fees. If a suite is upgraded, Guest must pay the difference in Voyage Fare between categories at the prevailing rates available at the time of the change. Except for Aman or Grand Suite Bookings, if the suite is downgraded, no additional charge will apply and Guests will be refunded the Voyage Fare difference based on the prevailing rates at the time of the requested category change.

7. Cancellations and Rebooking a Guest

Cancellations

GUEST IS NOT ENTITLED TO ANY REFUND, PAYMENT OR COMPENSATION OF ANY KIND OR CREDIT FOR CANCELLATION EXCEPT AS PROVIDED IN THIS SECTION OR AS OTHERWISE PROVIDED BY LAW.

All cancellations must be made by contacting Carrier’s Yacht Concierge Department by phone or in writing, Cancellation penalties may apply when the Booking is cancelled and may apply to all travel products and/or services purchased. Cancellation charges may be imposed regardless of resale of the Voyage.

Rebooking

Guests may cancel and rebook their Booking outside of the applicable cancellation penalty period for a Refund, subject to applicable cancellation fees. Guests who cancel their Booking of a Signature, Deluxe, or Premier suite up to one hundred and fifty-one (151) days prior to the Voyage Sailing Date will be charged an Administrative Fee. Administrative Fee, unless such suites were booked as part of a Group Booking. If Guests cancel and rebook a new Voyage or complete an itinerary substitution on the same day, the Administrative Fee will be waived. The Administrative Fee is non-refundable but may be applied towards a new Booking made within twelve (12) months of the cancellation date. The Administrative Fee may only be applied to one (1) new Booking and is not commissionable. The Administrative Fee will be forfeited if not applied to a new Booking within twelve (12) months of the cancellation date or if the new Booking is subsequently cancelled.

Guests who booked an Aman or Grand suite or who booked any suite as part of a Group Booking are subject to the Aman and Grand suite and Group Booking cancellation fees. Requests from Guests to change their Sailing Date will be treated as a cancellation.

Cancellation Schedule

Guest hereby agrees that losses sustained by Carrier in the event of cancellation would be very difficult or impossible to quantify, and that the fees set forth below represent a fair and reasonable assessment as liquidated damages and not as a penalty. For cancellations, any amounts paid by Guest less applicable fees will be refunded as set forth herein. No Refunds will be made in the event of cancellation or curtailment by Guest after the Sailing Date, for unused tickets, partially used tickets or late cancellation as set forth below. All Refunds will be made to the individual or entity who made the original payment and in the same form of payment in which payment was originally received.

Carrier is not responsible to Guest for the receipt of monies refunded by Carrier directly to Travel Advisors. Carrier will not be responsible if Travel Advisors charge any agency cancellation fees. Carrier reserves the right to restrict changes to a Booking once a deposit has been received. All requested changes are at Carrier’s sole discretion and subject to availability.

Example:
If the cancellation fee is 50% of the total Voyage Fare of $70,000, the penalty amount is $35,000.

Cancellation of Ancillary Services

Each ancillary service provided by Carrier, including but not limited to services at the Aman Spa, Shore Experiences, private transfers and other bespoke arrangements, shall be subject to its own specific cancellation policy. Guests acknowledge and agree that these individual policies may vary depending on the nature of the service or experience booked. The applicable cancellation terms will be communicated at the time of booking or confirmation of each service, and such terms shall prevail over any general cancellation provisions contained in these Terms.

8. Required Guest Information

In accordance with applicable laws and regulations, all Guests are required to provide mandatory personal information and valid passport details by the Final Payment Date. Carrier will use this information to process Travel Documents, ensure regulatory compliance and enable screening against government-issued sanctions and watchlists. It is the responsibility of Guest to ensure the names listed exactly match the names printed in their passports. Failure to provide complete and accurate information may result in Carrier’s inability to confirm a Booking or issue final Travel Documents. Guests may not be permitted to board the Yacht, embark on the Voyage or may be asked to disembark after boarding if complete information has not been provided. Carrier shall have no liability for any Refund, payment, compensation or credit of any kind if a Guest is disembarked or denied boarding due to incomplete Guest information.

Carrier’s Yacht Concierge will supply Guests with additional information on how to submit this information.

9. Travel Sanctions and Regulations

All Guests, including every individual named on the Booking, agree to comply fully with all applicable sanctions laws and regulations enforced by the United States Department of the Treasury Office of Foreign Assets Control (OFAC), the European Union restrictive measures and other relevant sanctions and trade control authorities worldwide.

Guests acknowledge that Carrier conducts mandatory screening against international sanctions and watchlists to ensure compliance with applicable laws, including those enforced by OFAC, European Union and the U.K. Carrier reserves the right to cancel, suspend or deny Bookings or deny boarding if a Guest is found to be in violation of these requirements, even if a Guest has paid in full, and no Refund, compensation or damages will be provided.

10. Travel Documentation

Guests are solely responsible for determining what Travel Documents are necessary for their specific itinerary and are advised to check with their Travel Advisor and with appropriate government authority to determine the necessary documents and travel eligibility requirements for their Voyage. The first and last names on Guest’s Booking must match Guest’s passport.

A valid passport is required for every Voyage regardless of itinerary. Guests will not be permitted to board the Yacht without a valid passport. Guests lacking the required physical copy of their passport at embarkation will be denied boarding, and shall be entitled to no Refund or compensation of any kind as a result of such denied boarding.

On Embarkation Day, Guests must have:

• A valid Booking Confirmation with first and last names exactly as they appear on Guest(s) passport(s).

• A physical passport valid for at least six (6) months beyond Disembarkation Day, with at least four blank pages. On longer Voyages, additional blank pages may be required.

• All necessary visas, health certificates and Travel Documents have been properly obtained.

• Completed all required pre-embarkation documentation as instructed by Carrier.

• All required medical inoculations.

Passports may be retained by the Yacht’s staff at embarkation and withheld for the Voyage duration, to present to the various port authorities. If retained, passports will be made available to Guests when required by the local government authorities to go ashore.

Carrier shall not in any circumstances be liable for the consequence of any insufficiency or irregularity in Guest’s Travel Documents or the failure of Guest to have the appropriate Travel Documents. Carrier shall have no liability for any loss, cost, delay, denial of boarding or disembarkation, penalties or fines arising out of or related to Guest’s failure to obtain, maintain or comply with any legal requirements that pertain to Travel Documents, regardless of whether Carrier has provided information or advice to Guest regarding such laws or requirements.

Carrier reserves the right to deny boarding or cancel Bookings for Guests who are legally ineligible to travel, and Guests shall not be entitled to Refunds or compensation of any kind as a result. Guest has a duty to follow the instructions and orders of the Captain and crew while onboard the Yacht. Carrier Entities disclaim liability for any consequences arising from non-compliance with Section 8 of the Ticket Contract.

11. Right to Change Itinerary/Detention

Carrier may in its sole discretion and without prior notice to Guest, change, substitute, postpone, cancel or deviate from any scheduled sailing, itinerary or port of call, and may substitute another vessel for the Yacht, leading up to and during the Voyage, and shall not be liable for any inconvenience, loss, expense or damage incurred by Guests as a result of any such change, substitution, postponement, cancellation or deviation. When practical, Carrier will promptly notify Guests or their Travel Advisor of an itinerary change. Compensation for itinerary changes is not customary, unless required by law or regulation.

Neither Carrier nor the owners or operators of the Yacht shall be liable for any delay, deviation or inability to perform any part of the Voyage or itinerary arising from acts of God, Force Majeure Events or other circumstances beyond the reasonable control of Carrier. Carrier reserves the right to modify, substitute or cancel any portion of the itinerary in its sole discretion.

Guest shall pay any and all expenses incurred if Guest is detained onboard the Yacht or elsewhere at any stage of a Voyage due to quarantine, port regulations, prevailing applicable law, illegal activity, illness or public health outbreak such as detection of COVID-19 onboard.

12. Non-transferability

The Booking Confirmation and Ticket Contract are issued exclusively for the individual(s) whose name appears on it and applies solely to the Voyage departing on the specified Sailing Date. Only the named Guest or Guests may embark and participate in the Voyage. The Booking may not be sold, assigned, gifted or otherwise transferred to any other person. These Terms are binding upon, and inure to the benefit of, Guest and the Guest’s spouse, heirs, executors, administrators, personal representatives, dependents and next of kin. By accepting the Booking, Guest confirms that they are fully authorized to accept and agree to these Terms, the Ticket Contract, and any additional terms and conditions Carrier provides on behalf of all Guests listed on the Booking Confirmation, including any accompanying Minors, and that such acceptance shall be binding upon all such Guests.

13. Voyage Fare

Published Voyage Fares are per suite except otherwise indicated.

Voyage Fare includes suite accommodations, in-suite breakfast, on-demand suite host, unpacking and packing assistance, daily laundry and pressing, twice daily housekeeping, Alira (the onboard Mediterranean Restaurant), light bites, Gelato Bar, non-alcoholic beverages plus beer, Fitness Studio access, Marina platform and water sports, pools, sun loungers and cabanas, onboard entertainment and enriching programming, Cinema, Youth Lounge, Starlink® Wi-Fi, welcome and disembarkation rituals, and gratuities for crew. Gratuities are included in the Voyage Fare and will not be added to Guest’s onboarding account.

Unless otherwise stated, Voyage Fare does not include in-suite dining beyond breakfast, alcoholic beverages except beer, corkage fees, dinners at onboard specialty restaurants (Aman Grill, Akari, and Hiori), Aman Spa treatments, retail purchases, optional Shore Experiences, Pre-and Post-Voyage Hotel and Transfers, Travel Insurance, Airfare, Travel Visas as required by independent countries, baggage delivery services, credit card fees, fees or charges imposed by governmental or quasi-governmental authorities, onboard or on shore purchases, meals ashore, private reserve list purchases, visa fees or any item or service whatsoever of a personal nature, such as boutique purchases, medical charges incurred onboard or ashore in connection with medical treatment, medical conditions or medical disembarkation.

14. Medical Insurance

Guests acknowledge that their personal health insurance may not provide coverage for medical treatment received onboard or during the Voyage, and that any such expenses may not be reimbursable by Guests’ insurer. Carrier strongly recommends that all Guests obtain comprehensive travel insurance prior to embarkation, including coverage for medical care and evacuation, to help protect against unforeseen costs.

15. Fitness to Travel; Pregnant Guests; Limited Onboard Medical Facilities

Fitness to Travel

Guest represents and warrants that both they and all individuals included in their Booking are physically and mentally fit for travel on the Embarkation Day. Guest further warrants that no such individual has any medical or emotional condition that could pose a risk to themselves, other Guests or crew, or that could necessitate a change or interruption of the Voyage. Carrier and the Captain of the Yacht reserve the right, at their sole discretion, to require any Guest to disembark for health or safety reasons, including but not limited to suspected exposure to, or illness from, any communicable or contagious disease, such as COVID-19.

Pregnant Guests

Pregnant women who will enter the 24th week or more of estimated fetal gestational age at any time (embarkation and disembarkation included) during the Voyage will be ineligible to sail and agree not to book the Voyage. Before the Voyage, Guest and their treating physician should consider that there is no obstetrician/gynecologist available on the Yacht, and that pregnancies are potentially life- threatening, especially without back-up medical treatment and doctors that specialize in such treatment. A Guest may be at sea for several days without any immediate hospital and/or specialist treatment.

Carrier cannot be held liable or responsible for any complications relating to pregnancy at any stage during or after the Voyage and Guest understands that the Yacht is not equipped to provide assistance during pregnancy or childbirth. All pregnant women are required to submit to Carrier by the Final Payment Date, and no later than thirty (30) days prior to the Sailing Date, and produce at the time of embarkation, Carrier’s Pregnancy Acknowledgement and Physician Consent Form. This form is to be signed by a medical specialist in gynecology attesting to Guest’s ability to take part in the Voyage. Guest will not be permitted to embark in violation of this policy, and under no circumstances shall Carrier be liable to any such Guest for any costs, damages, or expenses whatsoever incurred by any Guest, and Guest will not be entitled to any Refund in any form whatsoever.

It is Guest’s sole responsibility to provide the Pregnancy Acknowledgment and Physician Consent Form to her physician and to follow up with its timely completion and submittal to Carrier’s Yacht Concierge by the Final Payment Date for Guests who are aware they are pregnant at that time, or, for Guests who become aware after the Final Payment Date, as soon as reasonably practicable and in any event no later than thirty (30) days prior to the Sailing Date.

Limited Onboard or In-Port Medical Facilities

Guests acknowledge that medical care onboard or while in port may be limited or delayed, and that certain areas visited during the Voyage may have restricted access to medical services or emergency evacuation. Guest agrees to indemnify and reimburse Carrier and Carrier Entities for any costs incurred if Carrier chooses to provide or advance payment for emergency medical care, including treatment ashore, transportation or related lodging. Guests are strongly advised to consult their physician regarding any health concerns, including pregnancy or COVID-19, prior to travel. By embarking the Yacht, Guests accept all related risks and agree to indemnify and hold Carrier and Carrier Entities harmless for any resulting expenses, losses or liabilities.

16. Special Requests

Guests with mobility, communication or other impairments, or other special or medical needs that may require medical care or special accommodations during the Voyage should notify Carrier’s Yacht Concierge by emailing info@amanatsea.com at the time of booking and no later than the Final Payment Date.

Guests acknowledge and understand that certain international safety requirements, shipbuilding standards and/or applicable regulations involving design, construction or operation of the Yacht may restrict access to facilities or activities for Guests with mobility, communication or other impairments or special needs. Guests requiring a wheelchair must provide a wheelchair of appropriate size and type for use onboard, as wheelchairs carried by Carrier are reserved exclusively for emergency use.

Carrier’s ability to accommodate Guests with special needs or medical needs onboard may be limited, depending on the suite category and depending on the ports of call visited on the Voyage.

Dietary Restrictions

Guests with food allergies or special dietary requests must inform Carrier’s Yacht Concierge of their specific dietary requirements no later than the Final Payment Date. Carrier may be able to accommodate special requests for certain meal items or brands and certain special diets including Gluten Free, Low Salt, Sugar-free (diabetic), Vegetarian, and Vegan. Carrier will do its best to accommodate all special requests. While Carrier will make reasonable efforts to accommodate special dietary requirements and meal allergies, Guests acknowledge and accept that the availability of specific ingredients, brands, or meal preparations cannot be always guaranteed due to regional limitations, sourcing, or operational constraints.

Guests hereby acknowledge and agree that they are solely responsible for determining whether any food or beverage item contains ingredients to which they are allergic or sensitive, and for avoiding the consumption of such items. Guests with food allergies or sensitivities assume all risks associated with their dietary restrictions, and Carrier Entities shall not be liable for any adverse reactions or consequences arising from meals or beverages served onboard. Carrier cannot guarantee an allergen-free environment, and Carrier Entities shall not be liable for any exposure, illness, death, loss, or injury resulting from a Guest’s contact with any food or beverage item including where such exposure occurs due to a Guest’s failure to provide notice in accordance with Section 28 of the Ticket Contract.

17. Force Majeure

Notwithstanding any other provision of these Terms, Carrier will not be liable for failure to perform any obligation under the Ticket Contract or these Terms and Conditions to the extent such performance is prevented, delayed, or loss is caused by, an act of Force Majeure. Force Majeure means unusual and unforeseeable circumstances or unpredictable events beyond Carrier’s control, including, but not limited to, acts of God, flood, earthquake, storm, hurricane, drought, adverse weather conditions or other natural disasters; war or warlike operations, threat of war; invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities (actual or threatened); riots, civil commotions or disturbances, industrial disputes, labor difficulties, whether or not Carrier is a party thereto, interference by authorities, requisitioning of the Yacht, political disturbance, inability to secure or failure of supplies, perils of the sea, collision, allision, foundering of the ship, piracy, nuclear disasters, fire, epidemics, pandemics, public health concerns, health risks, nationalization, government sanction, no sail orders, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service and/or any unforeseen technical problems with the Yacht or other transport including changes due to rescheduling or cancellation, closed or congested airports or ports; riot; civil strife; industrial dispute; technical problems or breakdown of machinery or equipment; outages or power failures; pandemics, epidemics or outbreaks of illness or any other cause whatsoever beyond the control of Carrier.

In the event of a cancellation or material alteration to the Voyage resulting from the circumstances described above, Carrier shall have no liability whatsoever for any travel related costs incurred by Guest, including but not limited to, air, insurance, visas and other travel arrangements of any kind.

18. Baggage and Property

Guest is responsible for all Property throughout the Voyage and Carrier shall have no liability for lost or damaged Property. Baggage limitations are subject to the airline carrier policy; therefore, Carrier recommends Guests check with their airline carrier prior to travel.

19. Travel Advisor

Guest’s Travel Advisor acts as Guest’s agent and is not an agent of Carrier. Guest’s Travel Advisor has the authority to bind Guest to these Terms and in making the arrangements for Guest’s Voyage, including any related travel, accommodations, shore excursions and tours. Guest acknowledges that Carrier is not responsible for any representation made by, nor conduct of Guest’s Travel Advisor nor the financial condition, integrity, conduct or any actions of any such Travel Advisor. Any Refund made by Carrier to a Travel Advisor on behalf of Guest shall also be deemed payment to Guest, regardless of whether the monies are delivered by the Travel Advisor to Guest. Carrier is not liable for a Travel Advisor’s failure to remit Guest’s deposit or other monies to Carrier, for which Guest shall at all times remain liable, or any failure to remit a Refund from Carrier to Guest. Receipt by Guest’s Travel Advisor of these Terms, the Ticket Contract or any other communications, notices or information from Carrier shall constitute receipt of such materials by Guest.

20. Travel Advisory

Guests must ultimately assume responsibility for their decision to travel. The U.S. Department of State and other government agencies regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to such agencies’ perceptions of risks to travelers. Carrier recommends that Guests and their Travel Advisors obtain and consider such information when making travel decisions. Carrier Entities shall not be liable for any loss, injury, delay, or inconvenience arising from Guest’s failure to heed or act upon travel advisories or warnings issued by the U.S. Department of State or any other governmental authority or agency.

21. Refusal of Passage

Carrier reserves the right to refuse passage or transport or may debark any Guest at any port who may be suffering from ill health or has a contagious or infectious disease (including but not limited to COVID-19). The Captain may, in his/her own opinion, disembark any Guest whose presence may be detrimental to the comfort or safety of other Guests or crew. Carrier reserves the right to refuse passage to Guests with criminal backgrounds. Guests acknowledge and agree that Carrier shall not be liable for any costs, losses or damages arising from such refusal of passage or debarkation.

22. Minor

Children must be at least six (6) months of age at the time of sailing. They may travel in the same suite as their parents (up to three total Guests per suite) if they are less than two (2) years old. Children two (2) years of age or older, must travel in a separate suite, accompanied by a parent/adult.

23. Prohibited Items

Guests may not possess firearms, explosives, flammable materials, or other hazardous goods onboard the Yacht or in connection with any Shore Experience. This also includes controlled or prohibited substances, or any other item prohibited by applicable law or at the discretion of Carrier if deemed detrimental to the safety or comfort of any person. Such goods shall be surrendered to the Captain at embarkation, and may be confiscated, destroyed, or surrendered to authorities in Carrier’s sole discretion. Guests shall have no claim for loss, damages, or inconvenience thereby incurred.

Prohibited items include, without limitation:

• Fire or heat hazards: Items capable of producing heat or flames, including but not limited to clothing irons, steamers, hotplates, candles and incense.

• Illegal drugs and controlled substances: All illegal drugs, including synthetic or designer drugs, marijuana, cannabis and cannabis-derived products (including cannabidiol/CBD), regardless of local legality. Possession of such substances may result in confiscation, removal from the Yacht and referral to local authorities.

• Weapons and explosives: Firearms, knives, explosives or any items capable of causing harm to persons or property. Such items may be confiscated and further action taken as deemed necessary.

• Drones: The operation or possession of drones onboard the Yacht is strictly prohibited.

Carrier reserves the right, in its sole discretion, to refuse boarding or remove any Guest found in possession of prohibited items and to take such measures as may be necessary to ensure the safety and security of the Yacht, Guests and crew.

24. Amendments or Modifications

Carrier reserves the right to correct any errors or omissions in its materials and to amend these Terms or the Ticket Contract at any time. All amendments shall automatically be effective upon being posted to the Website.

Booking and participation onboard the Yacht are governed by the Ticket Contract. If there is a conflict between the Ticket Contract, these Booking Terms and Conditions, Carrier advertisements or offers or any statements made by Carrier representatives or affiliates, the Ticket Contract shall prevail.