Guess Code of Conduct
At Aman at Sea, the comfort, safety, and privacy of our guests are of highest priority. We kindly ask all guests to observe the Guest Code of Conduct outlined below to ensure a seamless and harmonious experience.
The Guest Code of Conduct applies at all times while on board, inside and around port terminals, at ports of call, and during shore experiences. While not every situation can be anticipated, this policy outlines the guiding expectations for guest conduct, including providing identification when requested, agreeing to routine security checks, and observing the terms of the Ticket Contract.
The Captain has full responsibility for the safety, security, and wellbeing of everyone on board, and we ask you to follow the Captain’s direction at all times. Guests must also respect and comply with the laws of the countries we visit, including adhering to instructions from government officials and agencies.
GUEST SAFETY AND SECURITY
Safety and security are the responsibility of everyone on board. Should you become aware of any illness, injury, unsafe condition, or unlawful behaviour during the voyage, you are expected to immediately notify the vessel’s security staff or management.
All guests will be screened before boarding the vessel, at ports of call, and at any other time if requested during the voyage. Guests also must take part in the safety and muster drill and follow the Captain’s safety instructions. After boarding, you are required to review key safety information and report to your assigned muster station.
Fire Safety Equipment
Guests must not tamper with or disable fire detection or firefighting equipment, including smoke detectors, alarms, extinguishers, fire doors, or safety signs.
Health
We place our guests at the heart of all we do and follow government and public health guidance to ensure a safe and healthy voyage for everyone.
Guest Responsibilities
We ask all guests to review and follow our health and safety instructions, including posted signs.
Health Screenings
Before boarding, guests may be required to complete health screenings. Clear instructions will be provided, and we ask that you follow all procedures and provide accurate information. Our crew, medical staff, or other service providers may also ask for health information as part of this process.
Reporting Symptoms
If you experience any symptoms of a transmittable illness, however mild, please remain in your suite and call the vessel’s medical facility immediately. Prompt reporting protects both you and others on board.
Quarantine
If deemed necessary by the ship’s medical staff, guests may be asked to stay in their suite or move to a designated quarantine area to reduce the risk of illness spreading. During this time, guests must follow crew instructions and cooperate with all procedures.
Hand Hygiene
To help prevent illness, wash your hands with soap and warm water for at least 20 seconds, especially after using the bathroom and before eating or handling food.
Medication
Guests are responsible for bringing an adequate supply of all required medications for the entire duration of their voyage. We strongly recommend packing enough medication to last several additional days beyond the scheduled end of the voyage, in case of delays caused by weather or other unforeseen circumstances.
Please note that the ship’s medical centre may not carry specific medications, and certain medicines may not be available in ports of call. To ensure accessibility at all times, guests should keep all medications in their carry-on luggage rather than checked baggage.
Ports of Call and Shore Experiences
At some ports, disembarkation may be limited to guests participating in certain shore experiences. In these cases, guests must remain with the designated group and follow all instructions from our crew, tour operators, and local authorities.
Guests may also be subject to additional health checks when disembarking or embarking the vessel at a port of call. We will provide details in advance, but please note that local authorities may have their own requirements that must be followed.
Fitness to Travel – Guests with Disabilities
Guests with mobility, communication, or other impairments, or other special or medical needs that may require medical care or special accommodations during the voyage, should notify our Reservations Department at the time of booking and no later than the final payment due date.
Special Dietary Requests
Aman at Sea can accommodate the following special diets for our valued guests:
Gluten Free
Low Salt
Sugar-free (diabetic)
Vegetarian
Vegan
Guests with meal allergies are requested to notify our Guest Services department of their dietary restrictions and special requests no later than by the final payment date of their voyage. Every attempt will be made to cater to specific dietary requirements.
Special requests for specific meal items or brands should be communicated to our Guest Services department no later than the final payment due date. We will do our best to accommodate all special requests. Some brands may not be available in other regions of the world; therefore, we will make an effort to substitute with a similar brand.
ALCOHOL
Guests are expected to follow our alcohol policy at all times. This includes drinking responsibly and not engaging in underage drinking or providing alcohol to anyone under the legal age.
Our crew may refuse service to anyone who appears to be drinking irresponsibly and will ask for proof of age when necessary. Guests 18 years of age or older are permitted to consume alcoholic beverages when sailing on roundtrip European voyages or when the ship is in international waters (three miles outside U.S. territorial waters). Please note that minimum age requirements can differ according to the region where the vessel is sailing.
Guests are welcome to bring bottles of wine/champagne on board, with no set limits. A corkage fee of $75 per bottle applies. This guideline also applies to groups unless determined otherwise by Aman at Sea in advance. We reserve the right to prohibit and retain all liquor brought aboard the vessel until the end of the voyage.
NO SMOKING OR VAPING
To safeguard the comfort, health and safety of all guests and crew, smoking is permitted only in the Cigar Lounge and in designated outdoor areas as identified on board. It is strictly prohibited in all other spaces, including in suites and on suite balconies.
PARENTAL AND GUARDIAN RESPONSIBILITY
Parents and guardians are responsible for the supervision and behaviour of minors and young adults travelling with them. This responsibility applies everywhere — inside terminals, on board, at ports of call, and during shore experiences. It remains in place at all times, whether or not the parent or guardian is physically present.
Minor: under 18 years old
Young Adult: 18–20 years old
Leaving the Vessel
Parents and guardians may not leave the vessel without their accompanying minor or young adult, unless proper arrangements for supervision have been made.
Public Spaces
Guests under 18 must be accompanied by an adult from their travel party in all public areas.
Curfew
Guests under 18 without an accompanying adult (21+) must leave public areas by 11:30pm.
All guests under 18 must leave public areas by 1:00am, even if accompanied.
Spa, Fitness Centre, Jacuzzi
Guests under 18 are not permitted in the spa, fitness centre, or jacuzzi.
Pool
Guests under 18 may use the pool only when accompanied by an adult (21+) from their travel party and only during designated hours for minors and young adults. These hours are limited. Running is not permitted in pool areas.
Shore Experiences
Guests under 18 must be accompanied by an adult (21+) from their travel party to take part in shore experiences. Some shore experiences may have minimum age requirements.
Peaceful Play
Minors and young adults are welcome to enjoy designated play areas. Running, jumping, or games that disrupt others are not allowed in shared spaces.
Mindful Volume
Please use indoor voices in public spaces. Shouting and loud noises are not permitted.
Dining Manners
In dining areas, minors and young adults are expected to remain seated and follow the standards of a sophisticated dining venue. Our staff are happy to assist in creating a pleasant mealtime experience.
Lift Etiquette
Lifts should be prioritised for guests with mobility needs. Minors and young adults should enter and exit calmly and avoid pressing buttons unnecessarily.
Furniture Preservation
In the interest of safety, comfort, and sustainability, vessel furnishings should be used appropriately. Climbing or jumping on furniture is not allowed.
GUEST AND CREW INTERACTION
To promote an environment of respect and genuine connection for everyone on board, crew members may not engage in personal or physical relationships with guests. The interactions of crew with guests must remain professional at all times. Crew are not allowed in guest suites except while carrying out their duties, and guests are not permitted in crew-only areas, including crew living quarters and corridors.
PROHIBITED ITEMS
For your safety and wellbeing, certain items are not allowed on board. Such items shall be surrendered to the Captain at embarkation, and at our sole discretion may be confiscated, destroyed, or surrendered to authorities. Guests shall have no claim for loss or inconvenience thereby incurred. These items include, but are not limited to, the following:
Heat- or flame-producing items such as clothing irons and steamers, hotplates, candles, incense, or anything else that could create a fire hazard.
Illegal drugs or substances, including synthetic or designer drugs, marijuana, cannabis, and cannabis-derived products such as cannabidiol (CBD). While some CBD products may be legal in certain parts of the world, they are not permitted in many of the countries we visit. Any such items will be confiscated, and guests found in possession may be removed from the ship and referred to local authorities.
Weapons, explosives, or any item that could cause harm to people or property. These will be confiscated by security staff, and further action may be taken, as necessary.
Drones are strictly prohibited aboard our yacht.
REMOVAL OF PROPERTY
Guests may not remove any items belonging to the vessel or port terminal unless they have been purchased and a receipt has been provided. If an item is taken without our written permission, the full replacement cost, including shipping, will be charged to the guest’s registered payment method. If missing items are discovered after a guest has disembarked, the same charges will apply.
PROPERTY DAMAGE
Guests are responsible for any damage to the vessel or its property, ports of call, and port terminals. If damage occurs, the cost of repair or replacement will be charged to the guest’s registered payment method. This may also include charges for missing or damaged items, smoking on board, or extra cleaning.
If damage is discovered after you disembark, your credit or debit card may still be charged, or an invoice may be issued. Before contacting outside specialists, we will always try to handle repairs internally and keep costs as low as possible. In extreme cases, you may also be responsible for any loss of revenue while your suite is being repaired and unavailable for other guests.
ENVIRONMENT
Aman at Sea upholds a mindful approach to environmental stewardship, guided by principles of reducing waste, supporting recycling wherever possible, and ensuring responsible disposal. Waste receptacles are placed discreetly throughout the yacht and within each suite; we ask that all waste be properly disposed in these containers. Nothing should be flushed that is not intended for the system, and no object/s may be released overboard. For safety and environmental reasons, personal items should not be left unattended on balconies, where wind and weather may carry them out to sea.
PETS
No pets or animals are permitted on board the vessel.
GUEST ARRIVAL AND DEPARTURE
In order to meet government regulations, guests must arrive at the port’s terminal no later than three (3) hours prior to the yacht’s scheduled departure time. For departures, guests are advised to reserve their return flights at least four (4) hours after the vessel arrives in port for disembarkation.
GUEST CONDUCT AND WELLBEING
We believe every guest and crew member has the right to be treated with dignity and respect. To protect the safety, comfort, and wellbeing of everyone on board, we may decline a booking, deny boarding, or ask guests to leave the vessel or port facilities if their behaviour or condition poses a risk to themselves, others, or property.
If removal or detention becomes necessary, related costs may be charged to the guest’s registered payment method. In serious situations, law enforcement may also be contacted.
Examples of situations where booking or boarding may be denied or a guest may be asked to disembark or leave the port terminal include:
Smoking outside of designated areas.
Disorderly, abusive, threatening, or violent behaviour, including the use of offensive or abusive language toward guests, crew, or others.
Harassment, uninvited physical contact, solicitation, violence, vandalism, theft, use of false identification, underage drinking, supplying alcohol to minors, possession of illegal substances, or any other illegal or inappropriate conduct.
Threats of self-harm or behaviour that suggests intent to self-harm.
Interfering with or refusing to follow the instructions of vessel crew members or employees at the port terminal.
Having a contagious illness or being in close contact with a guest who has a contagious illness, which may put others at risk during the voyage.
Committing actions that are hazardous to oneself, other guests, crew, or shoreside employees.
Being seriously unwell in a way that endangers other guests.
Unreasonable behaviour that creates a risk of abuse, offense, or annoyance to others.
Actions that cause or could cause damage to the vessel, its equipment, or anyone’s property.
Throwing any item of any kind overboard.
Attempting to sell or promote goods or services on board or participating in demonstrations or protests that disrupt the voyage or the enjoyment of other guests.
Previous serious misconduct during a voyage with us or our affiliated brands.
Unsafe actions such as climbing, sitting, lying, or standing on railings or other protective barriers, tampering with vessel equipment, entering restricted areas, or failing to follow security instructions.
Reserving deckchairs, topless sunbathing, playing loud music, or using items such as roller skates, rollerblades, skateboards, scooters, surfboards, bicycles, drones, or similar equipment on board (with the exception of approved mobility aids).
CONSEQUENCES FOR FAILURE TO COMPLY
If a guest violates any of our policies or fails to follow instructions given by our staff and crew, we may take action to protect the safety, security, and wellbeing of all on board. If, in our judgement, a guest’s behaviour creates a risk to others or to the ship, possible actions may include:
Denying boarding or requiring a guest to leave the vessel.
Intervention by security, senior staff, or law enforcement.
Reporting the matter to government or law enforcement authorities.
Restricting or removing certain onboard privileges, which may include being confined to a suite or holding area. If this becomes necessary, related costs may be charged to the guest’s registered payment method.
Confiscating illegal, prohibited, or unsafe items, which may be passed to law enforcement if appropriate.
Taking legal action.
Restricting a guest from travelling with us in the future.
In these cases, guests are responsible for any associated costs, including travel costs, and no refunds will be given. All such decisions are made at our discretion and are final.
POLICY UPDATES
This policy will remain in effect until we decide to update or revise it. Any changes may take effect immediately, without prior notice. We will make every effort to share updates promptly in a publicly accessible place, such as our website.